About us

1. Scope of application.

This applies to all visitors using all facilities of the hotel. However, if there are any provisions in the accommodation agreement that differ from these rules, those provisions will take precedence.

2. About fire prevention

Smoking is prohibited outside of designated smoking areas and smoking rooms. Please do not enter any facilities not provided by the customer, such as the backyard, emergency stairs, or machine rooms.

3. Regarding handling of checked items, lost items, etc.

As a general rule, items kept in our care will be disposed of after three months from the date of deposit. Lost items will be handled in accordance with the law.

4.Prohibition of use of facilities by anti-social forces, etc.

1.The following organizations and individuals will be denied use of the hotel facilities.

1. Organized crime groups, members of organized crime groups, related organizations and their associates.
2. Corporations whose business activities are controlled by gangsters or gang members, or other organizations related to them.
3. Anti-social organizations, members of anti-social organizations and those associated with them.
4. If violence, obstruction, intimidation, blackmail, intimidating unjust demands, or similar acts are observed.
5. Mental and physical weakness, drug-related loss of self-esteem. Those who are unable to ensure their own safety or who may cause danger, fear, or anxiety to other customers.

2.If any of the above applies to you, we will refuse your use of the service.

5. Other prohibited acts.

• a. Pets in general. (except guide dogs)
• b. Fire, explosives, oils, dangerous products, items that emit a foul odor, items in extremely large quantities, and other items prohibited by law.

• Gambling or any other conduct that disrupts peace and prosperity within the hotel facilities.
• Distributing advertising materials, selling goods, or engaging in any other business activities within the hotel facilities without permission.
• Engaging in activities such as the distribution of signatures or other acts without permission within the hotel facilities.
• Leaving belongings in hallways or lobbies.
• Moving any property within the Hotel to another location or taking it outside.
• Damaging or causing foreign objects to the hotel's buildings or facilities. To make or change something.
• Any other conduct that hotel deems inappropriate.

1. Compliance with laws and regulations

We will comply with laws, regulations and other standards regarding personal information.

2. Identifying the intended use and prohibiting use for purposes other than those intended.

When we ask customers to provide us with personal information, we will clearly state the purpose in advance and limit its use to the scope of that purpose.

1. Registration of customer information as required by law.
2. To be used to send information about West Inn's various special offers, various product plans, and events, as well as for business purposes.
3. Used as statistical information without identifying individuals for the purposes of investigating usage trends, developing new products, and conducting customer satisfaction surveys.
4. To contact you in writing, by telephone or email in response to options received through surveys, etc.
5. Any other uses related to the provision of our services in general.

If it becomes necessary to use your personal information for purposes beyond those explicitly stated when you provide us with your personal information, we will inform you of those purposes in advance. If you do not agree to the new purpose, you may refuse such use at your own discretion.

3. Implementation of safety management measures.

The personal information provided by customers will be managed appropriately, with strict security measures in place under the supervision of a personal information protection manager to prevent risks related to personal information, such as unauthorized access, leakage, loss, destruction, tampering, etc.

4. Non-disclosure and non-provision to third parties.

We will properly manage personal information and will not provide or disclose it to third parties without the customer's consent, expect in the following cases:

1. When required by law.
2. When the information is necessary for the protection of a person's life or property, it is difficult to obtain the individual's consent.
3. When it is necessary to cooperate with a national government agency, local government, or a person commissioned by them to carry out duties prescribed by law, obtaining the individual's consent may impede the performance of the duties.
4. When we enter into a confidentiality agreement with an external company that has been commissioned to carry out our operations, obligating the external company to implement necessary management measures such as preventing leaks and re-provision of information, and when we supervise the state of such management, we provide and disclose personal information to the extent necessary for the performance of the commissioned work.

5. Regarding inquiries regarding personal information

If you wish to disclose, correct, or stop using your personal information, please contact us using the method we specify separately, and we will respond as promptly as possible. However, in order to prevent your personal information from being tampered with by a third party, we will only do so when we can verify your identity.

6. About our website

You can visit our website(https://www.westinn.jp) without disclosing any personal information, and your personal information will not be collected simply by browsing our website.Therefore, we may analyze statistical trends about our website, but no personally identifiable information is included in such analysis. When collecting personal information to provide specific services on our website, it will be handled in accordance with the above five points.

7. Others

We will comply with applicable laws and regulations regarding personal information held by our company, and will review and improve the above policy as appropriate.